Doing It Right Every Time

This video is called Doing It Right Every Time – Providing Accessible Services to the Deaf in Acute Care and Palliative Care.





Click here to view the Power Point from the video: Doing It Right Every Time

Click here to view the text from the video: Doing It Right Every Time – Accessible Services

This video is a re-creation of a workshop presentation given at many national and local conferences as well as to professionals in health care. Our goal is to share, as widely as possible, how to make health care truly accessible for the Deaf.

Many thanks to the Canadian Hospice Palliative Care Association for inviting us to present at their national conferences and thus inspiring us to pursue funding to make video versions of our workshop presentation, Doing It Right Every Time – Accessible Services to the Deaf in Acute Care and Palliative Care and the ASL version of The Meeting of Our Hearts. The funds for the production of the videos were from St Rene Goupil Ottawa Catholic Deaf Community, CHPCA and The Ottawa Deaf Centre Legacy Fund, which is administered by the Ottawa Community Foundation.

This video is a five minute introduction of the three presenters:




Click here to view the text from the introductions video: Introduction of Three Presenters


Butterfly Release

On Sept 10, 2017 the Deaf Palliative Care Team invited the Deaf community to the beautiful gardens of the Hospice at May Court to share stories of loved ones who had died and to release monarch butterflies in their memory.

According to a North American Native legend:

If anyone desires a wish to come true they must first capture a butterfly and whisper that wish to it.

Since a butterfly can make no sound, the butterfly cannot reveal the wish to anyone but the Great Spirit who hears and sees all.

In gratitude for giving the beautiful butterfly its freedom, the Great Spirit always grants the wish.

So, according to legend, by making a wish and giving the butterfly its freedom, the wish will be taken to the heavens and be granted.

100 butterflies were woken from a refrigerated sleep, slowly warmed and given messages before being released. It was magical watching the wings unfurl and the butterflies sitting on hands and fingers that had been dipped in Gatorade, slowly sipping before taking flight.

Grief is the natural response to losing a loved-one and the Butterfly event was an opportunity to be with others who were grieving.

In bereavement there are often two words used – “grief” and “mourning”. They are different – grief is what happens inside. Mourning is when you take the grief you have on the inside and express it outside yourself, ideally in the presence of understanding, compassionate people.

Many people grieve, but they do not mourn.

The beauty of the butterfly helps us take our grief and mourn – to feel that even out of unspeakable grief, beautiful things happen. Many people felt surrounded by warm understanding love.

The butterfly event was made possible through the support of many volunteers, Hospice Care Ottawa and the May Court Club. Susan McKinley (a volunteer on the Deaf Palliative Care Team) along with her husband Henry, are volunteer gardeners on a team that works every Saturday from spring to late fall making The May Court garden a spectacular sight.

Hopefully our pictures share with you the joy of the day.


Christine Wilson Highlights


  • Founder, Director and Chair of Board of Sign Language Interpreting Associates Ottawa INC (SLIAO)
  • ASL/English interpreter, RN by profession (no longer active), CODA (Child of Deaf Adults)
  • Accredited interpreter with PWGSC, Translation Bureau and Ministry of the Attorney General
  • Established non-profit organization to provide group homes for Deaf individuals with multiple disabilities: Total Communication Environment (TCE)
  • Involved in establishing culturally specific Long Term Care for the Deaf and Co-Lead of the Ottawa Deaf Health Care Team
  • Founding member of local, provincial and Canadian professional organizations of sign language interpreters: SLINC, OASLI and AVLIC (now CASLI).
  • Established sign language program at Algonquin College, (mid 1970’s) ensuring all teachers were Deaf
  • Volunteered with Deaf children locally and internationally
  • 10 plus years as ASL interpreter for CPAC’s telecast of Parliament’s daily Question Period
  • One of first ASL interpreters with PWGSC, Translation Bureau more than 35 years ago
  • 1987 Ottawa Citizen of the Year
  • 2012 Ontario Medal for Good Citizenship (O.M.C.)
  • 2012 Queen’s Diamond Jubilee Medal